Right of Withdrawal
No return will be accepted for reasons of customer dissatisfaction with the product from 48 hours after the delivery of the product. Postage for returns for reasons not attributable to Seguí Clima will be borne by the customer.
After the first 48 hours from the delivery of the product and if the product is defective, the customer must contact the official technical service of the manufacturer of the same.
He can contact us and we will inform him of the nearest technical service.
Returns due to product malfunction will always be referred to the technical service.
Regarding returns with guarantee, these include the products, never transport them.
You must follow the instructions for sending the return as indicated by our Customer Service department.
All returns due to packaging defects will be made freight collect and Seguí Clima will also return the product freight prepaid.
When you receive your package, please make sure that the product has not been damaged during transport. The package received must be externally in good condition. Otherwise, note this fact on the carrier's delivery note, reject the shipment and notify Seguí Clima in writing within the next 24 hours. It is recommended to take photos of the package.
No claim for poor external condition of the product will be accepted unless it is recorded on the carrier's delivery note.
If there are no external signs of having suffered any damage during transport, and once the transport receipt has been signed, open it and check the merchandise. In cases of deterioration of the interior product (which are not evident at the time of delivery), you must notify Seguí Clima within 2 days after receipt via e-mail.
Seguí Clima will not accept any wear of the product due exclusively to its test to make a decision on its definitive acquisition, nor can the conditions of the product be altered at the time of delivery. In cases of abnormal use of the good, said return will not be accepted. The return costs will be subtracted from the price of the product at the time of the return of the money. In no case will it be possible to manage procedures for returns or exchange of merchandise at the registered office of Seguí Clima.
Seguí Clima will not be responsible for returns on products handled by the customer, or those merchandise that are returned incomplete both in its main elements and accessories. The right of return will not apply outside the indicated period or on products subject to fluctuations in a market not controlled by Seguí Clima or on perishable objects, objects that can be easily reproduced immediately or that due to their nature cannot be returned. The right to return on merchandise or orders that may be considered due to their special characteristics as requested by the client will not apply either.
The delivery of a possible return will not be managed directly in our facilities, but will be delivered to the carrier indicated by Seguí Clima for shipment.
For any questions about the correct shipment of the products to Seguí Clima, consult our Customer Service department.
All returns of products that do not have the original packaging and/or that do not present the original Seguí Clima return form will be rejected.
Sometimes manipulated and damaged products are returned. In the event that our after-sales service detects that the returned item shows wear due to handling, the return will not be accepted, and if it is accepted, 100% of the amount paid for the order will not be refunded.
Seguí Clima will not be responsible for returns on products handled by the customer, or those merchandise that are returned incomplete both in its main elements and accessories.
Return procedure
In the event that you meet the requirements of terms and form explained above for the return of the order, you must follow the following steps:
1st:- Contact our Customer Service via e-mail to notify us of your decision to return the product and request your return number.
2º.- You must follow the instructions for sending the return as indicated by our Customer Service department, since you have to send it postage due through the carrier that we indicate and to the address that we provide you for it.
The refund of your money will be made within a maximum period of 14 business days.
To be able to return an order, make sure you meet all the required requirements:
• You are within the established period: maximum of 2 business days from receipt of the order
• You have contacted our Customer Service to communicate your decision and you have your return number.
• The item must be in its original packaging.
• The item must be in perfect condition.
• The article must be sent with all the documentation that it included.
• The item must be returned with the original return form fully completed (with its corresponding return number).
• The product must be perfectly packed to avoid incidents or damage during transport. For this it is necessary that the smaller products are protected by an additional external packaging, just as you received it at your home. For larger products, it is important that you make sure that the product is shipped properly protected inside the original box with the protections that it includes intended for this purpose (corks, polystyrene, bubble wrap, etc.) and avoiding any type of manipulation. in the same.
The return of the following products will not be possible at any time:
• All products that require direct contact with some parts of the body whose packaging has been unsealed or the slightest signs of use are detected
• All types of Robotics with open packaging, which, due to its nature of multiple pieces, security packaging and memories, cannot be returned.
• All types of products that require professional fixed installation and have been installed after purchase (hoods, ovens, boilers...)
The collection of returns of large products will take place on the same landing as the delivery, that is, in the portal, they will not be collected from the floors.
Those fixed installation products (such as hoods, countertops, boilers,...) that require intense control to rule out tampering, the process for their return process may take longer than usual.